Customer Service Supervisor
Join our team
Overview
A highly self-motivated, organized, well-spoken individual is needed to supervise our Customer service team. The Supervisor is responsible for overseeing the members of the team as well as being responsible for inventory control in a high volume, fast paced environment. The supervisor will be instrumental in ensuring proper training measurements have been utilized so workflow is obtained and continuous, resulting in met deadlines. This role focuses on monitoring, operational efficiencies and employee performance. A large part of the position focuses on the development of team members.
Responsibilities
- Implements and maintains client targeted goals for the team which indicates team capacity, utilization, productivity, efficiency and effectiveness in every client and service function.
- Consults with management staff on complicated or complex unresolved issues or precedent setting decisions.
- Ensures customer service-related deliverables of all assigned contracts are met.
- Ensures all customer inquiries and complaints are attended to.
- Oversee that the expectations and requirements for clients are being followed by team members.
- Assists in determining work procedures, work schedules, and expedites workflows.
- Implement and communicate departmental standards.
- Provide hands on support and assistance as warranted by all team members.
- Manage employee performance and the quality of the team's work.
- Monitor productivity reports.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
- Must be currently enrolled in an accredited university or college.
- High School diploma
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Strong computer skills to learn and adopt to client system software quickly
- Knowledgeable of Microsoft Office products: Excel, Word, E-mail
- Must be able to work the schedule assigned
- 1-3 years of Management Experience (Preferred)
- Remote
- Excellent problem-solving and analytical skills.
- Proficient in MS-Excel, PowerPoint, and Word.
- Effective communication and interpersonal skills.
- Effective time management skills.
Benefits
Pay offered to a successful candidate will be based on several factors including the candidate's education, previous work experience, specific job duties, certifications, etc.
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Paid Time Off & Extended Illness Days Offered
- Employee Discounts
- We offer student loan assistance.
- Executive and peer networking opportunities.
- Career development.
- Opportunity to apply for full-time career positions.
- Pay: $20.00 - $30.00 per hour (Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than the target.)
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.